Call center is a service organization that consists of a group of service agents in a centralized location. Most call centers focus on telephone access and provide customers with various telephone response services. They using computers as communication instrument to handle telephone inquiries from enterprises and customers. And this make it possible to simultaneously handle a very large number of incoming calls at the same time.

The benefits of a call center include increase customer satisfaction and learn the thought of customer straightway. The role of the call center is to integrate the communication channels between enterprises and customers, establish a customer-centric service model.Customer service is a process of interacting with customers. It's a way to listen to their requests, respond to their needs, and solve their problems.

The deeper role of the call center is to provide personalized services and enhance corporate brand and customer loyalty, which help companies provide personalized and differentiated services to gain the advantages on the market.

Why is it important for a call center to use professional call center headsets? Call center agents use headsets for more than 6 hours every day, which means they are the main users of it. A bad quality headsets or a pair of uncomfortable ear cushion can cause serious health damage for people who use it for a long time working. In a call center, the seats and intervals are relatively and the small. So the voice from workstation agent who is near the talker can be transmitted into the microphone and make it difficult to communicate smoothly with customers if agents wearing the headset with bad noise cancellation.

Professional contact center headsets are more reliable in quality which means the probability of failure is lower than other headsets.

Therefore, it’s essential for call centers to use professional contact center headsets to ensure high-quality service and best working environment for employees.