1. whether the headset can really reduce noise? For customer service staff, they are often located in collective offices with small office seat intervals, and the sound of the adjacent table is often transferred into the microphone of customer service staff. Customer service staff need to provide volume or repeat the speech content for many times, so as to better convey the relevant information of the company to customers. At this time, if you choose and use a phone headset equipped with noise-canceling microphone + noise-canceling headset + noise-canceling adapter, you can effectively eliminate more than 90% of background noise, ensure clear and transparent voice, save communication time, effectively improve service quality, and improve customer experience.

Obviously, my answer is yes. Here are two reasons for that. First, the environment of office. Practice shows that the call center environment is also an important factor affecting the success of call center operations. The comfort of the call center environment will have a direct impact on the effectiveness and quality of customer service, and even on the mobility of service personnel, leading to an increase in staff training costs.

The wired headset vs wireless headset:The basic difference is that a wired headset has a wire that connects from your device to the actual earphones, while a wireless headset does not have such a cable and is often called “cordless”.